COMPUTING - Student Assistant

Job Classification

  

Position summary

Helps ensure an efficient and customer-service oriented atmosphere in the Department of Computing and assists faculty, staff, students, and visitors in whatever ways needed.

Qualifications summary

Excellent customer service and interpersonal skills; proficiency with computers and technology; experience with Microsoft Office; comfortable interacting on the phone; good written and oral communication skills.

Duties and responsibilities

Daily Duties:

• Answer phone and email correspondence with clients


• Check voicemails and respond appropriately


• Assist faculty, staff, students, and visitors to the Department of Computing with their needs


• Replenishes copier and printer with paper


• Keep the copier room and supply cabinet clean and organized


• Distributes departmental mail, if needed

Periodic Duties:

• Update computer screens in the Department of Computing


• Check bulletin boards to ensure that all posters are approved and old posters are removed


• Update bulletin board in the hallway


• Design posters for Department of Computing events and initiatives


• Organize department Assemblies e other events

Other Duties:

• Rearrange classrooms, labs and other areas


• Copy new semester class schedule for the Department of Computing


• Assist in preparation and execution of employer visits


• Walks documents to the administration building as needed


• Other duties as assigned

Supervisory responsibilities

N/A

 

Qualifications

• Good written and oral communication skills


• Fluency in English required


• Proficiency with computers and technology


• Microsoft Office experience


• Organizational skills


• Scheduling skills


• Dependable/reliable


• Customer service and phone skills


• Ability to handle information of a sensitive nature with confidentiality 


• Flexible (ability to change priorities of tasks)

Technical competencies

• Ability to use a copier, printer, telephone, and voicemail system


• Ability to produce professional documents using Microsoft Office Suite or other software (graphic design or layout editing a plus)


• Must be able to maintain, format, and interact with multi-sheet spreadsheets


• Social media marketing skills a plus

Interpersonal interactions

• Strong social skills required for assisting visitors with questions or directing them to the appropriate faculty or staff member


• Regular interaction with faculty and staff in a support role


• Interact with students and help them with questions or concerns and occasionally motivate them to come to Department of Computing event or field trip

Physical demands

• Sitting at a desk/computer for the period of time you are working


• Occasional moving of furniture or boxes


• Must be able to lift upwards of 30 pounds on an occasional basis

Work environment

Typical office environment with limited noise or equipment hazards.