GRIGGS INTL ACADEMY - GIA Enrollment Counselor

Job Classification

  Hourly Full-time (35-40)

Position summary

Griggs International Academy's enrollment counselor assists the Supervisor of Enrollment and Student Services in managing recruitment, enrollment, student orientations and survey data. This employee assists the Supervisor of Enrollment and Student Services.

Qualifications summary

This position requires strong teamwork and organizational skills. To provide excellent customer service, the applicant must also have good verbal and written communication skills. The candidate must be able to demonstrate an aptitude for technology. Having experience in education is preferred. Command of English is required and Spanish is an added benefit. Having a high level of technology skills is extremely helpful in assisting with this line of work.


Must be a Seventh-day Adventist in good and regular standing.

Duties and responsibilities

• Manage forms and records, archiving, faxes, and communication templates


• Communicate with Griggs International Academy applicants and prospective families by e-mail, phone calls, Zoom, and in-person


• Assist parents with enrollment financial questions/coordinate payment plans


• Process enrollment documents and payment plans


• Counsel prospective students regarding academic services and financial options


• Follow up with prospective students and online inquiries


• Translate (or find a translator) for non-English speaking customers


• Report student requests and concerns to admin team


• Have the aptitude to use Microsoft, Google, Learning Management System, Cognito, Student Information System, etc.


• Process ID Cards and mail to students


• Send new student welcome packets after enrollments is completed


• Answer “help desk” and phone call inquiries


• Filter and email financial statements (siblings and international)


• Update MailChimp email list


• Set up Parent Auditor Roles


• Create student email signatures


• Update Student Lounge lists in Zoom


• Reconcile/Submit tuition checks


• Assist Supervisor of Enrollment and Student Services in all areas as needed

Supervisory responsibilities

• This employee will assist in supervising university student employees

Qualifications

• Experience with Seventh-day Adventist education. 


• Command of the English language


• Aptitude for learning computer software


• Teamwork and good communications


• College degree preferred.

Must be a Seventh-day Adventist in good and regular standing.

Technical competencies

N/A

Interpersonal interactions

Must be able to work and communicate well with others in service of GIA customers.  Writing accurate and professional messages and email.  Being able to speak Spanish fluently is a plus.

Physical demands

• Be able to work at a desk and focus on detail for several hours at a time.


• Ability to change with new protocol or policy

Work environment

• Normal office environment


• Must be at Andrews University office--not remote