Frequently Asked Question

What is the difference between a Basic Zoom account and a Pro (or Licensed) Zoom account as set up using an @andrews.edu email?

• Basic: A basic user is a user without a paid license. Basic users can be on Basic (free) plans, as well as paid plans such as Pro or Business. A basic user on a paid account (like Andrews Univ.) inherits the account's default meeting capacity, such as a Business account's default meeting capacity of 300. If 3 or more participants join, the meeting will time out after 40 minutes. They cannot utilize user and account add-ons such as large meeting, webinar, or conference room connector.
• Licensed (Pro): A licensed user is a paid account user who can host unlimited meetings on the public cloud. By default, they can host meetings with up to 300 participants and large meeting licenses are available for additional capacity. Licensed users have these additional features available:
  • Customize Personal Meeting ID
  • Record to the cloud, videos will appear in your Panopto folder
  • Be an alternative host
  • Assign others to schedule and schedule on behalf of
  • Utilize account add-ons such as conference room connector
  • Be assigned user add-ons such as large meeting, webinar, or personal audio conference
  • Customize Personal Link, if on a business or education account

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Anyone with an @andrews.edu email can register on Zoom.us for a free account using that email.

Pro (Licensed) accounts are limited to faculty and department emails.  Requests for Pro accounts are to be made at dlit@andrews.edu. In order to upgrade an account to Pro there needs to be an existing Basic account already created by the owner of the email.