Collections Information

General Information

• The Collections department is part of Student Financial Services.
• An account is transferred to the Collections department when a student becomes non-current (a student that is not registered during the current semester and has a balance owing on their account).
• All charges are due 30 days from the date the charge is placed on the account.
• The first time that an account is considered past due is 60 days from the date of the first unpaid charge on the account.

If an account is in collections, here is some important information to know:

• An approved payment schedule needs to be established as soon as possible.
• A deferment can be established, if a student qualifies.
• In all circumstances, communication will always be in a student’s best interest. Silence can only make a situation worse.

If the Collections department is unsuccessful in collecting an unpaid balance, the account will be turned over to a third party collector.  If this happens, account holders will need to know the following:

• Account holders will deal only with the third party collector from that point on. If communication about an account needs to be made with Andrews University, it will be done between the third party collector and Rhonda Peak, Collections Manager at Andrews University.
• The credit rating will automatically change to a 9 rating.
• The student will be responsible for all collection cost. This will range anywhere from 25% to 50% of the total balance on the account. Example:  An account balance of $3000.00 plus a 50% collection fee of $1500.00 would result in a new balance of $4500.00.

Collections contact information:

• Manager:  Rhonda Peak
• Phone Number:  (269) 471-3593
• Fax Number: (269) 471-3228
• Email:  collections@andrews.edu

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