ITS Help Desk
About Us
What We Do
• Serve as the first point of contact for university technology support.
• Support university-owned computers in offices, labs, and classrooms.
• Automate updates across institutional devices.
• Support approved departmental servers and applications.
• Install, configure, maintain, and support computers and mobile devices.
Visit Us
Andrews University Information Services Building
8490 E Campus Circle Drive
Help Desk—Room 113
Monday-Thursday 8am-12pm; 1pm-5pm
Friday 8am-12pm
helpdesk@andrews.edu | 269-471-6016
Tech Help For...
- Access AU — Your AU account guide
- Account Help
- Activate My Andrews Username
- Change My Andrews Password
- Connect to My Andrews Google Email
- Connect to Andrews Wifi
- Information About ID Cards
- Microsoft 365 Services
- Setup/Manage My Academic Proxy
- Proxy Access Login
- James White Library FAQ
- Computer Labs
- Download EndNote
- Manage My PaperCut Printing Account
- Tech Help for AU Apartments
- Tech Help for Residence Halls
Make Online Payments with TouchNet
Pay now: I'm a student · I'm an authorized user
RESOURCES FOR WORKING REMOTELY
Support for Classroom Technology
Redwood (Banner Reporting Terminal)
Activate your Andrews Username
Make Online Payments with TouchNet
PAY NOW:
[I'm a student] [I'm an authorized user]
