FAQs
Can I schedule a virtual, online physical therapy visit?
Yes, the AUPT Clinic offers online Telehealth Visits provided through video call. These visits are effective for the treatment of a variety of medical conditions. Click here to learn more about these visits.
Do I need a medical doctor's referral to schedule an appointment?
No, you can schedule an appointment with or without a medical doctor's referral through direct access or prescription.
Do I have to pay for my visits?
Yes. AUPT Clinic does not accept any insurance or Medicare. You must pay for the services yourself. An Evaluation is $80 and additional Follow-up Visits are $35. Find out how to seek reimbursement from your insurance by clicking here.
Can I use my insurance?
The AUPT Clinic does not have any contracts with insurance companies or Medicare. We are an out-of-pocket facility, meaning you pay directly for the service yourself. While we do not accept insurance, you may submit a claim to your insurance provider using the superbill we give you. Click here for tips on how to get reimbursed by your insurance.
Can I still come to the AUPT Clinic if I am a Medicare member?
Yes, but there are restrictions. If you have Medicare or Medicaid, you only qualify for the AUPT Clinic's Fitness Promoting and Injury Prevention (FPIP) services. This is because the contract you have with your government health plan does not allow you to receive any medical services that are covered by your plan from facilities that are out-of-network.
The AUPT Clinic does not have any contracts with insurance companies, including Medicare and Medicaid, and therefore is considered out-of-network. This means that you can ONLY receive services from our clinic that are not covered by your government health plan. Take our quiz here to find out if you qualify for FPIP services.
What is a superbill?
This is a type of medical receipt that contains information and medical codes that are needed to help you get reimbursed if you choose to do so. You will receive a superbill from us whether or not you choose to seek reimbursement.
How do I pay?
You pay with card, cash, or check.
How do I schedule an appointment?
Click here to create an account, then click on the schedule to find an appointment time that works for you.
What kind of patients does the clinic take?
Anyone wanting to partner with a clinician to work on a physical or functional health goal. If you have Medicare or Medicaid, you only qualify for Fitness Promoting and Injury Prevention (FPIP) services. Take this survey to determine if you qualify.
Who will be treating me?
The AUPT Clinic is a teaching facility, so our Doctor of Physical Therapy students will be leading the treatment under direct supervision from a licensed therapist.
Where do I go for in-person appointment?
Your appointments will take place in the physical therapy building on the Andrews University campus. Simply enter the building through the faculty/staff entrance and wait in the lobby for your clinician to greet you. The address is: 8515 E Campus Circle Dr, Berrien Springs, MI 49104.
Where do I park?
There are parallel parking spots available directly in front of the faculty/staff entrance of the building. There is additional parking across the street from the building by the campus bookstore or by the Johnson Gym. Please see locations 9, 11, and 12 on the campus map. You will be given a temporary on-campus parking pass (place inside your windshield on the driver's side) for the duration of your treatments. If your parking pass expires while you are still receiving services from the clinic, please let us know and we will issue you a new pass.
When is the clinic open?
The clinic is open Sunday-Friday with hours varying based on student availability and your scheduling needs. You may see the schedule by creating an account.