Technology Helpdesk

For technical help:
Email: helpdesk@andrews.edu
or call us at 269-471-6016

The Technology Help Desk operates the Computer Support Line call center and is responsible for providing technical assistance to students, faculty and staff. Help Desk is staffed mostly by student computer technicians and offers the following services:

Andrews username and password troubleshooting, including password reset and access issues.
Basic (limited) troubleshooting of personal and University-issued computers and mobile devices.
Basic (limited) troubleshooting to connect to University email systems.
Basic (limited) troubleshooting for Andrews University Apartments modem and network connectivity.

Hours of Phone Operation

Faculty and Staff are encouraged to open a work order directly, here. For all others, we recommend contacting us by emailing helpdesk@andrews.edu. Please leave a voicemail. A live operator may not be available to answer your call; however, we do our best to check and respond to messages within the hour during the following times: Monday - Thursday 9am - 12pm; 1pm - 5pm Friday 9am - 12noon Please proivde your Andrews University ID# and as much detail as possible when leaving a voicemail or email. If you require assistance with LearningHub, please contact DLIT at 269-471-3960 or dlit@andrews.edu.

Hours may vary during semester breaks and University holidays.

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