Office of
Information Technology Services (ITS)
Request I.T. Help
Submit I.T. Project
Request AV Service

Quick Links

Account Activation
Duo
Google 2-Step
Microsoft 365

Submit a Ticket

Call us: 269-471-6016
Email: helpdesk@andrews.edu

 

Visit Us

Andrews University Information Services Building
8490 E Campus Circle Drive

  Help Desk—Room 113
      Monday-Thursday 8am-12pm; 1pm-5pm
      Friday 8am-12pm

What We Do

  • We are first point of contact for all Andrews University faculty, staff, student and alumni technology support requests.
  • We support all university-owned computers in offices, labs, and classrooms.
  • Leverage automation tools to rapidly deploy needed changes to institutional computing devices.
  • Support approved departmental servers and applications.
  • Administer, maintain and support institutional computing devices such as desktops, laptops and mobile devices. This may include hardware and software installation and configuration.

Tech Help For...

General Resources

Adobe Creative Cloud
Banner
Google @ AU
Learning Hub
MyAndrews
Network Drives
Printing
Safe Computing
Staff Email
Vault
VPN
Wi-Fi @ AU

Service Status

There are currently no major service disruptions.