Minimum System Requirements

Phone: 269-471-6016
Email: helpdesk@andrews.edu

These minimum requirements must be met on your iOS or Android mobile device in order to authenticate with Duo:

You must have a screen lock enabled on the mobile device which can be in the form of a password, PIN, pattern, a fingerprint/Touch ID, or Face ID. To add a screen lock, follow the directions specific to your device:
- Android - https://support.google.com/android/answer/9079129?hl=en
- iOS - https://support.apple.com/en-us/HT204060
The minimum required operating system version:
- Android devices - See Which versions of Android does Duo Mobile support?
- iOS devices - See Which versions of iOS does Duo Mobile support?

If your device does not meet the above requirements, please contact the ITS Helpdesk: helpdesk@andrews.edu or 269-471-6016.